My Online Portfolio

CV

Linkedin

EMPLOYMENT HISTORY

July 2022 – Present
William Hill – Production Engineer

  • Managing infrastructure alerts in Splunk and New Relic and using code bases such as GitLab and Terraform to maintain said alerts.
  • Liaising with other teams to tackle issues, ranging from small alerts to P1 major incidents.
  • Writing reports/documentation regarding post-mortems for major incidents, processes for alert triage, and instructions for internal tools.
  • Writing scripts to save time for internal tooling and increase of efficiency.

January 2021 – July 2022
William Hill – Production Operation Analyst

  • Experience with a broad set of tools, including Splunk, New Relic, FortiSOAR, Cisco AMP/Umbrella, Jira, ServiceNow and more.
  • Able to prioritise issues and alerts, and communicate said issues to the relevant team for
  • investigation.
  • Experience with first line Security and Service/Infrastructure alerts.
  • Sending of mass communications through PagerDuty to alert teams of major ongoing issues.

August 2018 – July 2019
Fujitsu/Kelly Services – Customer Service Technician

  • Ability to communicate with internal and external teams to triage issues.
  • Problem solving a wide range of technical issues.
  • Proper phone and email manner with both customers and support teams.

EDUCATION AND QUALIFICATIONS

September 2015 – June 2020
Bachelor of Science degree at University of Leeds for Applied Computer Science.

  • Discuss ethical, legal, social, and professional issues in IT
  • Appropriate tools, such as SQL to manipulate Database systems
  • Professional programming practices, such as error handling, and version control via git.
  • Parallel Programming Practices, and use of APIs and API development with Django and JSON
  • Information Visualisation to represent data cleanly and effectively
  • Final project completed in Python3 https://gitlab.com/sc15fr/comp3931/-/blob/master/caveRescue.py

September 2019 – March 2020
Assistant Instructor at Beyond Fighting Kickboxing

  • Communicating instructions to upwards of 100 people at a time.
  • Organisational skills of having to pre-plan lesson criteria for a group of students of mixed physical abilities and fitness.
  • First aid trained in the event of emergency at the club

September 2013 – May 2015, John Leggott College, Scunthorpe
Triple Distinction Star in BTEC Extended Diploma for IT Level 3.

  • 18 modules, 15 to Distinction standard, other three to Merit standard.
  • Some modules included were Databases, Hardware, Procedural Programming, Object Orientated Programming, and Systems Analysis.
  • Ability to build a computer and Ethernet cable from parts.

SKILLS

  • Computer Skills – During my entire educational background, computers have always been present. College and University have allowed me to undertake a vast number of modules to further my knowledge base. Any computer skills I need to learn I can pick up very quickly. These skill range from physically building a computer, setting up a NAS running containerised services, and writing code.
  • Communication – During my work as a barman and assistant kickboxing instructor, I have developed my communication skills in allowing myself to directly address issues with confidence, whether that be to individuals, or large groups of people.
  • Website Development – During the transitional period between College and University, I have made several websites for people of the local area, and one for myself. I believe these websites are of good quality, and so far, the feedback from the clients who I have made the websites for have been happy.

INTERESTS AND ACHIEVEMENTS

  • I have an interest in martial arts. In November 2006, I was awarded a black belt in Taekwondo at the age of nine. During my time at the University of Leeds I took up Kickboxing, attaining the rank of black-white belt before COVID struck. I also qualified as an Assistant Instructor at Beyond Fighting Kickboxing and Krav Maga, as well as first aid trained.
  • My interest for computers continues in my free time. This includes a purpose build NAS running OpenMediaVault and also running several containerised services such as a VPN and Grafana monitoring dashboard with Prometheus and node exporter. Another project I’m working on is a Kubernetes cluster of Raspberry Pi 4B computers, which I originally constructed to host https://frichardson.co.uk.